Return & Refund Policy
At 【请替换：店铺名称】, we strive for your complete satisfaction with every purchase. If you are not fully satisfied, you may request a return under the terms described below.
Return Period
Return requests must be submitted within 30 calendar days from the date your order was delivered.
Return Conditions
To be eligible for a return, items must meet all of the following criteria:
- Remain unused and in their original condition.
- Include all original packaging, accessories, and documentation.
- Be free from accidental damage, misuse, or signs of wear.
- Be in a resalable condition.
Items that do not meet these conditions may be declined for a refund.
Non-Returnable Items
We generally cannot accept returns for:
- Personalized or custom-made products.
- Gift cards or digital products.
- Final sale or clearance merchandise.
- Items that show signs of use.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed to the original payment method. Please allow 5-7 business days for the refund to be completed, depending on your payment provider.
Return and Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective, damaged during delivery, or incorrect. Shipping fees are calculated and shown at checkout for all purchases.
Delivery Issues
If your order arrives damaged, incomplete, or contains an incorrect item, please retain all packaging materials and contact us promptly at 【请替换：客服邮箱】 so we can resolve the issue.
Order Cancellations
Order cancellations are accepted within 24 hours of placing your order. To request a cancellation, please contact us as soon as possible at 【请替换：客服邮箱】.
Processing and Shipping Times
We process returns and refunds within 1-2 business days of receiving the returned items. Shipping times for orders typically range from 5-10 business days.